Refund policy

Return & Refund Policy

Thank you for shopping with us! Because all of our products are custom printed-to-order just for you, our return policy differs from traditional retail stores. Please review our guidelines below before placing your order.

1. Damaged, Defective, or Wrong Items
If your order arrives damaged, has a manufacturing defect, or is the completely wrong item/size due to our error, we will gladly replace it or issue a full refund at no extra cost to you. 

To initiate a claim, please contact our support team within 14 days of delivery at contact@genesisnineco.com with:
* Your 4-digit or 5-digit order number
* A clear photograph showing the printing error, damage, or incorrect tag

**Please do not mail items back to us.** Once we verify the photo proof, a replacement order will be pushed directly into production for you automatically.

2. Sizing Issues & Buyer's Remorse
Because every item is printed individually upon request, we do not hold physical inventory and cannot swap items out. Therefore, we cannot accept returns, exchanges, or refunds if you:
* Accidentally ordered the incorrect size
* Ordered the wrong color or variant
* Simply changed your mind after the item was printed

Please carefully review the specific sizing charts and fabric details provided on each product page before finalizing your purchase.

3. Lost Shipments & Wrong Addresses
If your package is lost in transit, please notify us within 14 days of the estimated delivery date so we can open a claim with our courier network and reprint your order.

Please double-check your shipping address during checkout. If a package is returned to our fulfillment warehouse because of an incomplete or incorrect address provided by the customer, you will be responsible for the nominal carrier fee to reship the item to your corrected address.